Possess a sound analytical and technical ability to assess and deal with difficult analyser problems.Promote the company with customers and play an active role in customer retention initiatives.Adhere to all service department policies and procedures.Possess sound administrative skills to complete all required tasks within the allocated timeframe.Manage the process of PM and MOD completion for preferred analyzers.Demonstrate accountability for analysers assigned to as preferred engineer.
To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.Main KPI’s – service effectiveness, administrative compliance and preventative maintenance visit completions. This is a support function to the company and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers. This position is responsible for repairing, upgrading, moving and maintaining all analysers operational in the diagnostic laboratory or research environment. I love my company, but I am seriously considering seeking another opportunity to grow in a better work environment.The position will provide field service and technical support to customers in the diagnostic laboratory environment. We have lost our way as a company, and need to get back on track ASAP. Simply being engineers and taking care of our customers needs to be brought back to the forefront of our business, not worrying about how fast I am driving to get to my customer, or if I've arrived before 9 AM, or if I've communicated with my customer before the 30 minutes after receiving a dispatch.
And the most annoying thing of all is the constant micro-managing of Metrics and KPI's. I have not had a one-on-one meeting with my direct manager for almost 4 months. Management is great, but most of the time it is difficult working with them because they are way overtasked. We have a very tight team culture, but with COVID and other logistical issues, we have lost our abilities as a team to gather and build relationships, as well as moral. I have been pulled in many different directions to help different areas either due to lack of support or miscommunication with the coordination team, or lack of attention from the coordinators. Have been in the field as a service rep for over 6 years now.
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